1. Who we are

Red Labs Bioscience Pvt. Ltd. (“Red Labs”, “we”, “our”) headquartered in Chandigarh, India. Email: redlabshs@gmail.com. Official WhatsApp: +91 7903110935.

This policy covers information collected through our website, contact/order/apply forms, email, and WhatsApp.

2. Data we collect

• Contact & business info: name, phone/WhatsApp, email, firm name, GSTIN, licenses, address, city/state, PIN.
• Order/application details: product selections, quantities, territory preferences, notes.
• Technical data: device/browser info, IP address, pages visited (via cookies/analytics, if enabled).
• Communications: messages you send via forms, email, or WhatsApp.

3. How we use data

• To respond to enquiries, process orders, and review distributor applications.
• To provide invoices, dispatch updates, and customer support.
• To improve our website, operations, and product planning.
• To comply with legal, tax, and regulatory requirements.

4. Legal bases

We process data based on: (a) your consent (e.g., when you submit forms), (b) contractual necessity (to fulfil orders or onboarding), and (c) legitimate interests (to operate and improve our services), and (d) legal obligations (tax/compliance).

5. Sharing & third-parties

• Service providers: form/email processors (e.g., FormSubmit), logistics partners, IT/support tools—only to the extent needed.
• Legal & compliance: when required by law or to protect our rights.
• No sale of personal data.

6. Cookies & tracking

Cookies may be used by WordPress, the hosting environment or third-party services that are active on the website. We have not verified that an active consent-management platform blocks analytics or marketing cookies before consent. Do not rely on this page as proof that optional tracking is disabled. You can review and manage cookies through your browser settings. If analytics, advertising or other tracking tools are enabled on the website, this policy should be updated to identify them accurately.

7. Data retention

We retain data as long as needed for the purposes above, and as required by applicable law (e.g., tax/records). We periodically review and securely delete data that is no longer needed.

8. Your rights

Subject to applicable law, you may request to access, correct, update, or delete your personal data; object to or restrict certain processing; or withdraw consent. Email us at redlabshs@gmail.com.

9. Security

We use reasonable administrative, technical, and physical measures to safeguard data. No method is 100% secure; please use strong, unique credentials and be cautious with links/attachments.

10. Children

Our services are intended for business and adult users. We do not knowingly collect personal data from children.

11. International transfers

We may use service providers located in other countries. Where required, we take appropriate safeguards to protect your information.

12. Changes to this policy

We may update this policy from time to time. The “Last updated” date will reflect the most recent changes.

13. Contact us

Red Labs Bioscience Pvt. Ltd., Chandigarh, India · Email: redlabshs@gmail.com · WhatsApp: +91 7903110935.